Focus: Content Management

Investment research website and publishing platform

Modernizing delivery of investment research through search and personalization was our goal. I served as senior information architect during the development of a new research website, for a major Canadian bank. The website is the repository of investment research documents produced by the bank’s five research groups.

Working with a business analyst, I collected system and user requirements, and helped adapt the RIXML (Research Information XML) standard as the metadata for research publications. I helped choose the content-management system Fatwire and contributed to system integration design by capturing user requirements. I used Visio to create wireframes to specify the user interface and Axure to prototype selected interface components.

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Local government intranet

In this project I provided usability enhancements and content strategy for a large public sector intranet site. I did a content analysis and needs analysis, and had close consultation with internal stakeholders in four corporate service departments. Based on this research, a preliminary information architecture was tested by users in a modified card sorting exercise. The final deliverables were a sitemap, revisions to navigation, information design of content components for use in a CMS, and wireframes of key page types.

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It’s Your Move handbook wiki

I designed the structure and interface for a wiki-based “handbook” used to provide practical information to formerly homeless people and those who work with them.

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Business & Human Rights portals template

Created the information architecture for topic-specific microsites within a huge information resource site. Designed a navigation and structure template which was first used for the Corporate Legal Accountability “portal”. Consulted with the creative team on visual design and with developers on CMS implementation.

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Children’s eye hospital website

Information architecture for two children’s websites, including user-contributed content. Wireframes and specification of ‘Eye Animal Hospital’ (for 8-to-12 year olds) and ‘Teen site’ (for 12+ year olds).

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Blood Pressure Associaton website and microsites

Information architecture of the Blood Pressure Association’s main site, three microsites, online donations and shop, and members’ forum.

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Inland Waterways website enhancements

Adapt existing design and CMS to accommodate new types of club-contributed content.

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SchoolFEAST members’ extranet

Designed and specified a members’ extranet, including resources, calendar, forums and member profiles, with links to course information on main site.

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SchoolFEAST website and online course search system

Created information architecture for a website serving learners, course providers and employers in the school food industry. Specified structure and functionality, including course finder tool.

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Let’s Get Cooking website and online club zone

Functional specification and interface design for a public website, a secure area for programme participants, a social networking area for clubs, and a club management system. I created page diagrams, data specifications, user flows, user types and permissions, use cases and testing criteria.

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Walk the Walk website

Redesign the website of a leading UK breast cancer charity, including design and specification of tool for managing critical event information across the site. Incorporate organization’s distinct brand and community flavour.

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Arthritis Care microsites

Interface and functional specification for extension of CMS to deploy microsites, including user contributed content.

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Cancer information repository

System specification and interface design of centrally managed information repository. Regional medical trusts in the UK would be able to use approved, automatically updated resources.

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Philanthropy UK website redesign

Site information design and feature specification for leading UK organisation dedicated to promotion of philanthropy.

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Content management system training

Design and write customisable end-user taining materials for education and not-for-profit organisations using the Webfactory CMS.

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Nestle consumer website redesign

Analyse contents, define user types and tasks, design navigation and information structure of page templates for large multi-brand site.

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NAA online calendar

Incorporate new user and business requirements into existing online exams calendar for the National Assessments Agency.

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Greenhouse Gas Offset System website

Develop site content categories, navigation and page designs, including search interface.

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Introduction to textile manufacturing

Designed struture and information model for web-based course/resource. This program was for management trainees in the basics of the textiles industry.

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