Focus: Information Design

CIBC.com product information mobile site

Working with CIBC eChannels, the user experience team at CGI designed and developed a mobile version of key product pages from the cibc.com site. My contribution focused on content strategy and navigation. The content from long, complex pages needed to be pared down and structured to suit the mobile context and the bank’s content management system. I helped create the content plan and oversee copy writing. Working with CIBC and CGI teams I helped improve the navigation and presentation of information.

Posted in User experience leadership | Tagged | Comments closed

Newspaper “Life” section: Research on usability and interest

The Globe and Mail online edition wanted insights on the usability and attractiveness of their newly designed Life section. I facilitated one-on-one, task-based, usability reviews and in-depth interviews with people from the Globe’s target market.

The usability testing, which used both observation and eye-tracking, revealed some significant usability issues, especially as it related to site search. The research confirmed some of the designers’ predictions and suggested alternative approaches. The interviews helped the Globe understand what their target readers thought about the site and how it related to competing sources of lifestyle information and recipes. The study yielded insights and actionable recommendations that the Globe’s design team planned to put into practice.

Posted in Usability consulting | Comments closed

DSC website, online shop and course booking

Information architecture for e-commerce and information website, including book shop and course booking functionality.

Posted in Information architecture | Comments closed

Intel Business and Enterprise web usability review

Usability inspection of Intel Europe and Middle East Business/Enterprise site.

Posted in Usability consulting | Tagged | Comments closed

RBC online banking help content

Analyse, reorganize and develop style guide for help section of online banking service.

Posted in Usability consulting | Tagged | Comments closed

Toronto Centre for Phenogenomics website

For this umbrella site for five related organisations, I co-developed navigation strategy and information architecture.

Posted in Information architecture | Tagged | Comments closed

“Learning Skills” CD-ROM research and evaluation

Usability testing of educational CD-ROM on learning skills for high school students.

Posted in User research | Comments closed

NatWest online loan calculator

Interface design and functional sprecification for online loan calculator

Posted in Information architecture | Tagged | Comments closed

Government intranet usability review

Review of large government department intranet, including user interviews, analysis of navigation and hueristics.

Posted in Usability consulting | Comments closed

Banks’ home page review

Competitive review of homepages of major UK financial services retail websites. Focus on log-in and access to personal services.

Posted in Usability consulting | Tagged | Comments closed

Clean Air Partnerships web usability workshop

Deliver professional development training and consultation on site usability and user testing alternatives.

Posted in Usability consulting | Comments closed

Consumer Connection website

Information design to re-organise government-to-consumer website, including user testing of new hierarchy, site re-design and page designs.

Posted in Information architecture | Tagged | Comments closed

MedCircle usability and interface

Heuristic inspection, use case development, and recommendations for interface improvement of web-based health information rating site.

Posted in Usability consulting | Comments closed

Celtel local markets

Designed site architecture and interface for African mobile phone company’s corporate website.

Posted in Information architecture | Tagged | Comments closed

Lifelong learning educational program evaluations

Research on impact, user acceptance and design of three e-Learning programs. Part of the Ontario Lifelong Learning Challenge Fund.

Posted in Usability consulting | Comments closed

GMCanada First Time New Car Buyer website

Information architecture, interface design and user testing for a sub-site of gmcanada.com.

Posted in Information architecture | Tagged | Comments closed

Steps to Growth Capital site design

Design, information architecture, and interface redesign of instructional website for small and medium-size business.

Posted in Information architecture | Tagged | Comments closed