Focus: Navigation

WebTrader FX Mobile and Web UX Design

Led user experience design of web and iPhone application for trading foreign currency, from project estimation to delivery of UI specification. Provided UX strategy and creative direction for team of two user experience architects, successfully completing on time and budget.

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Macquarie Financial Canadian site design

Macquarie Financial needed to be revamped to allow room for expansion and align with new corporate website guidelines. I prepared a navigation model, wireframes and high level content plan for the site. The information architecture invited new customers to learn about a range of products and find help and support, while providing current customers with task-specific entry points to information that mattered to them.

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Registration for health support email

The Hearth and Stroke Foundation’s email support program provides customized information on cardiovascular health based on the results of an online risk assessment.

I conducted a usability review, revised user flows, and suggested improvements to the design of landing and sign-up pages to improve adoption of the support e-mails.

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Usability and style guide for ILC website

I lead the user experience re-design of the organization’s web presence at the Independent Learning Centre, Ontario’s distance education high school.

For the redesign of the public-oriented website, I developed a content strategy and style guide and helped shape interaction and visual design.

The site went on to win an Interactive Media Council “Outstanding Achievement” award in 2010.

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Surrey County Council HR intranet

The HR section of the Surrey County Council’s intranet was very difficult to navigate and search. I revised the information architecture to improve usability and findability, developed a content strategy to help both readers and contributors, and served as editorial lead in the rewriting of major sections of HR policy. The changes to the content have been called “transformational” by the head of HR.

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Local government intranet

In this project I provided usability enhancements and content strategy for a large public sector intranet site. I did a content analysis and needs analysis, and had close consultation with internal stakeholders in four corporate service departments. Based on this research, a preliminary information architecture was tested by users in a modified card sorting exercise. The final deliverables were a sitemap, revisions to navigation, information design of content components for use in a CMS, and wireframes of key page types.

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Societe Generale derivatives products website

The brief was to design a new content-managed site to promote and sell Societe Generale’s UK retail financial derivative products. I developed an information architecture strategy to increase client engagement and improve access to product information. A sudden downturn in the economic climate shortly after the design specification document was completed meant the site design was not implemented.

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Business & Human Rights portals template

Created the information architecture for topic-specific microsites within a huge information resource site. Designed a navigation and structure template which was first used for the Corporate Legal Accountability “portal”. Consulted with the creative team on visual design and with developers on CMS implementation.

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Surrey County Council site taxonomy

Revise and test navigation and content categories for local government website.

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Forums: phpBB adaptation to CMS

Interface modifications and integration of phpBB forums into the Webfactory CMS for Arthritis Care (UK), Let’s Get Cooking, and HelpAge Intranet.

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Nestle consumer website redesign

Analyse contents, define user types and tasks, design navigation and information structure of page templates for large multi-brand site.

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Microsoft in education (UK) – Wunderman

Re-organise content and navigation hierarchy for site devoted to UK education sector.

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Greenhouse Gas Offset System website

Develop site content categories, navigation and page designs, including search interface.

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Infiniti.ca website review

Usability inspection to assess major automotive brand’s retail website.

Posted in Usability consulting | Tagged | Comments closed

Wildlife Preservation Trust website usability review

Usability review of site visual design and interface.

Posted in Usability consulting | Tagged | Comments closed

M & M Meat Shops intranet search and navigation

Site review, usability consultation, and navigation and search design for franchised company intranet.

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RBC Intranet taxonomy testing

Task-based user testing for financial institution’s personal and business banking intranet site re-design, including interviews and card sorting.

Posted in User research | Comments closed

Clean Air Partnerships web usability workshop

Deliver professional development training and consultation on site usability and user testing alternatives.

Posted in Usability consulting | Comments closed

Nestle Canada navigation taxonomy

User testing of paper prototype/high level architecture of corporate website.

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Clarica.ca prototype testing

Task-based user testing of prototype website.

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GMCanada.com redesign

Usability and focus group research on website interface, architecture and marketing goals.

Posted in User research | Tagged | Comments closed

gmcanada.com corporate section redesign

Architecture and interface redesign for corporate information pages of gmcanadacom website.

Posted in Information architecture | Tagged | Comments closed