Focus: Search

Newspaper “Life” section: Research on usability and interest

The Globe and Mail online edition wanted insights on the usability and attractiveness of their newly designed Life section. I facilitated one-on-one, task-based, usability reviews and in-depth interviews with people from the Globe’s target market.

The usability testing, which used both observation and eye-tracking, revealed some significant usability issues, especially as it related to site search. The research confirmed some of the designers’ predictions and suggested alternative approaches. The interviews helped the Globe understand what their target readers thought about the site and how it related to competing sources of lifestyle information and recipes. The study yielded insights and actionable recommendations that the Globe’s design team planned to put into practice.

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Investment research website and publishing platform

Modernizing delivery of investment research through search and personalization was our goal. I served as senior information architect during the development of a new research website, for a major Canadian bank. The website is the repository of investment research documents produced by the bank’s five research groups.

Working with a business analyst, I collected system and user requirements, and helped adapt the RIXML (Research Information XML) standard as the metadata for research publications. I helped choose the content-management system Fatwire and contributed to system integration design by capturing user requirements. I used Visio to create wireframes to specify the user interface and Axure to prototype selected interface components.

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SchoolFEAST website and online course search system

Created information architecture for a website serving learners, course providers and employers in the school food industry. Specified structure and functionality, including course finder tool.

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Campus Connection IA and usability research

Clarify and reorganise information offering for site providing database of courses and institutions. Information architecture, prototype testing, navigation and search interface.

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M & M Meat Shops intranet search and navigation

Site review, usability consultation, and navigation and search design for franchised company intranet.

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