Media: Intranet/extranet

Surrey County Council HR intranet

The HR section of the Surrey County Council’s intranet was very difficult to navigate and search. I revised the information architecture to improve usability and findability, developed a content strategy to help both readers and contributors, and served as editorial lead in the rewriting of major sections of HR policy. The changes to the content have been called “transformational” by the head of HR.

Posted in Information architecture | Comments closed

Local government intranet

In this project I provided usability enhancements and content strategy for a large public sector intranet site. I did a content analysis and needs analysis, and had close consultation with internal stakeholders in four corporate service departments. Based on this research, a preliminary information architecture was tested by users in a modified card sorting exercise. The final deliverables were a sitemap, revisions to navigation, information design of content components for use in a CMS, and wireframes of key page types.

Posted in Information architecture | Comments closed

SchoolFEAST members’ extranet

Designed and specified a members’ extranet, including resources, calendar, forums and member profiles, with links to course information on main site.

Posted in Information architecture | Comments closed

HelpAge International intranet/extranet

Designed an intranet to encourage sharing information and ideas across multiple time zones and continents. Conducted user research and stakeholder consultations and produced information design and specification. The project included adaptation of an existing CMS and integration of phpBB discussion forum.

Posted in User experience design | Comments closed

M & M Meat Shops intranet search and navigation

Site review, usability consultation, and navigation and search design for franchised company intranet.

Posted in Information architecture | Comments closed

Government intranet usability review

Review of large government department intranet, including user interviews, analysis of navigation and hueristics.

Posted in Usability consulting | Comments closed

RBC Intranet taxonomy testing

Task-based user testing for financial institution’s personal and business banking intranet site re-design, including interviews and card sorting.

Posted in User research | Comments closed