Media: Web Application

RFS: Retail banking software redesign

Led a team of 4 user experience architects and business analysts in redesigning the interface of a retail branch banking application.

Directed efforts from project planning and budgeting, through initial usability review and two phases of design and user testing.

Posted in User experience leadership | Tagged | Comments closed

MVest for Financial Advisors

Provided creative direction and strategy for a team of 4 user experience architects in the design of a new web-based portfolio-management application for financial investment advisors.
Discovery: Planned and facilitated a series of workshops to define user interface requirements and user flows.
Concept design: Led interface design work for 100-screen application including design patterns and extensive wireframe diagramming.
Detailed design: Managed development of prototype, internal and client demonstrations and review sessions.

Posted in User experience leadership | Tagged | Comments closed

WebTrader FX Mobile and Web UX Design

Led user experience design of web and iPhone application for trading foreign currency, from project estimation to delivery of UI specification. Provided UX strategy and creative direction for team of two user experience architects, successfully completing on time and budget.

Posted in User experience leadership | Comments closed

“My Independent Learning Centre” student area

The goal of this project was to increase the use of the online channel for student support and delivery of content.

My information and interface design skills were applied to the presentation of students’ grades, creation of a course progress meter, and online tool for submitting course work.

The work included analyzing “as is” systems, mapping user flows, designing for various user types and states, and ensuring that design could be supported by legacy back-end systems.

The new design has met with positive feedback from students, teachers and ministry of education stakeholders.

Posted in User experience design | Comments closed

Human reources online appraisal system

For the Natural History Museum, London. Gather requirements, write a functional specification, and describe user flows, user types and permissions for an online Human Resources appraisal system.

Posted in User experience design | Comments closed

Celtel online phone top-up

Develop the site and interface design for a new online top-up service, for an African mobile phone company.

Posted in Information architecture | Tagged | Comments closed

NAA online calendar

Incorporate new user and business requirements into existing online exams calendar for the National Assessments Agency.

Posted in User experience design | Comments closed

Enbridge Gas service request registration process

Develop flow diagrams and wireframes for a multi-part consumer-oriented registration form. Work with client team to match design to business processes.

Posted in User experience design | Tagged | Comments closed

Online ad management design

Re-think and re-design web publisher, Boost’s ad management tool. User interviews, sitemap, wireframes and specification document.

Posted in Information architecture | Comments closed

BBC Digital Curriculum – Statistics

Interaction strategy and design for web-based educational “learning object” on Statistics for 12 to 15 year old students.

Posted in User experience design | Comments closed

Nissan product information management tool

Design modifications to Nissan’s PAC grid, web-based product information content management tool.

Posted in User experience design | Tagged | Comments closed

CareerMatters online education and career planner

User testing and usability consultation on Flash-based interactive planner for a career-education website.

Posted in Usability consulting | Comments closed

TVO Eureka usability

Usability review and user testing of real-time, web-based collaborative educational application.

Posted in User research | Comments closed

Jobshark.ca

Collaborative usability inspection of career/job site to improve conversion and online registration. The redesign increased the number of users completing the registration process from 54% to 97%.

Posted in Usability consulting | Tagged | Comments closed

SmartTrak usability

User testing of Windows-based paint mixing program for automotive body shops.

Posted in User research | Tagged | Comments closed

Bodyshopmall.com usability

User testing of e-commerce site for the automotive repair industry.

Posted in User research | Comments closed

Borderfree.com usability

Usability study of web-based shopping application.

Posted in User research | Tagged | Comments closed