Media: Website

The brick.com UX redesign

Team leadership of user interface redesign, including: project budgeting and planning, coordination between business analysis, technology investigation and user interface development.

Posted in User experience leadership | Tagged | Comments closed

Newspaper “Life” section: Research on usability and interest

The Globe and Mail online edition wanted insights on the usability and attractiveness of their newly designed Life section. I facilitated one-on-one, task-based, usability reviews and in-depth interviews with people from the Globe’s target market.

The usability testing, which used both observation and eye-tracking, revealed some significant usability issues, especially as it related to site search. The research confirmed some of the designers’ predictions and suggested alternative approaches. The interviews helped the Globe understand what their target readers thought about the site and how it related to competing sources of lifestyle information and recipes. The study yielded insights and actionable recommendations that the Globe’s design team planned to put into practice.

Posted in Usability consulting | Comments closed

Investment research website and publishing platform

Modernizing delivery of investment research through search and personalization was our goal. I served as senior information architect during the development of a new research website, for a major Canadian bank. The website is the repository of investment research documents produced by the bank’s five research groups.

Working with a business analyst, I collected system and user requirements, and helped adapt the RIXML (Research Information XML) standard as the metadata for research publications. I helped choose the content-management system Fatwire and contributed to system integration design by capturing user requirements. I used Visio to create wireframes to specify the user interface and Axure to prototype selected interface components.

Posted in Information architecture | Comments closed

Registration for health support email

The Hearth and Stroke Foundation’s email support program provides customized information on cardiovascular health based on the results of an online risk assessment.

I conducted a usability review, revised user flows, and suggested improvements to the design of landing and sign-up pages to improve adoption of the support e-mails.

Posted in User experience design | Tagged | Comments closed

Heart and Stroke Foundation “Donate” page

The Heart and Stroke Foundation’s Donate Now page suffered from conflicting calls to action and poor visual design.

I created wireframes of the page to describe an improved interaction strategy and then usability consultation during the visual design and development process.

Conversions jumped 38% after this redesign.

Posted in User experience design | Tagged | Comments closed

Usability and style guide for ILC website

I lead the user experience re-design of the organization’s web presence at the Independent Learning Centre, Ontario’s distance education high school.

For the redesign of the public-oriented website, I developed a content strategy and style guide and helped shape interaction and visual design.

The site went on to win an Interactive Media Council “Outstanding Achievement” award in 2010.

Posted in Information architecture | Tagged | Comments closed

Careego website

I provided information architecture and user experience design for a new career development web site combining community, self-assessment, online coaching, e-learning, and resources. I ran paper prototype testing sessions, contributed to the functional specification and worked with creative and technical teams.

Posted in Information architecture | Tagged | Comments closed

Merrill Datasite marketing website concept

I developed a redesign concept for the virtual data-room provider’s marketing site.

Posted in Information architecture | Tagged | Comments closed

Societe Generale derivatives products website

The brief was to design a new content-managed site to promote and sell Societe Generale’s UK retail financial derivative products. I developed an information architecture strategy to increase client engagement and improve access to product information. A sudden downturn in the economic climate shortly after the design specification document was completed meant the site design was not implemented.

Posted in User experience design | Tagged | Comments closed

It’s Your Move handbook wiki

I designed the structure and interface for a wiki-based “handbook” used to provide practical information to formerly homeless people and those who work with them.

Posted in Information architecture | Tagged | Comments closed

Family Planning Association website strategy

Organised and facilitated a workshop to define user experience and organisational goals for non-profit agency’s website.

Posted in User experience design | Tagged | Comments closed

Business & Human Rights portals template

Created the information architecture for topic-specific microsites within a huge information resource site. Designed a navigation and structure template which was first used for the Corporate Legal Accountability “portal”. Consulted with the creative team on visual design and with developers on CMS implementation.

Posted in Information architecture | Comments closed

Children’s eye hospital website

Information architecture for two children’s websites, including user-contributed content. Wireframes and specification of ‘Eye Animal Hospital’ (for 8-to-12 year olds) and ‘Teen site’ (for 12+ year olds).

Posted in Information architecture | Tagged | Comments closed

Blood Pressure Associaton website and microsites

Information architecture of the Blood Pressure Association’s main site, three microsites, online donations and shop, and members’ forum.

Posted in User experience design | Tagged | Comments closed

RNLI (Lifeboats) website review

Site review to assess usability in terms of key user types, user journeys and fit to strategy.

Posted in Usability consulting | Tagged | Comments closed

Surrey County Council site taxonomy

Revise and test navigation and content categories for local government website.

Posted in Information architecture | Tagged | Comments closed

Inland Waterways website enhancements

Adapt existing design and CMS to accommodate new types of club-contributed content.

Posted in Information architecture | Tagged | Comments closed

Forums: phpBB adaptation to CMS

Interface modifications and integration of phpBB forums into the Webfactory CMS for Arthritis Care (UK), Let’s Get Cooking, and HelpAge Intranet.

Posted in Information architecture | Comments closed

Ovacome website strategy

Persona and strategy development for a small not-for-profit organisation looking to maximise its web presence. Workshop facilitation, strategy consultation and reporting.

Posted in User experience design | Tagged | Comments closed

Teen Information on Cancer Click4TIC, enhanced social networking functionality

Assist a pioneer in social networking to enhance social interaction among site participants. Interaction design for a buddy feature, use of video, geo-locating, and improved profile and forums.

Posted in User experience design | Tagged | Comments closed

SchoolFEAST website and online course search system

Created information architecture for a website serving learners, course providers and employers in the school food industry. Specified structure and functionality, including course finder tool.

Posted in Information architecture | Comments closed

Let’s Get Cooking website and online club zone

Functional specification and interface design for a public website, a secure area for programme participants, a social networking area for clubs, and a club management system. I created page diagrams, data specifications, user flows, user types and permissions, use cases and testing criteria.

Posted in Information architecture | Tagged | Comments closed

MyAsiaSpace photo sharing website

Design the interface for a photo-sharing site aimed at UK youth of Asian backgrounds. Wireframes, sitemap and system description showed how users register and then upload, tag, and comment on photographs.

Posted in User experience design | Tagged | Comments closed

Walk the Walk website

Redesign the website of a leading UK breast cancer charity, including design and specification of tool for managing critical event information across the site. Incorporate organization’s distinct brand and community flavour.

Posted in User experience design | Tagged | Comments closed

DSC website, online shop and course booking

Information architecture for e-commerce and information website, including book shop and course booking functionality.

Posted in Information architecture | Comments closed

Arthritis Care microsites

Interface and functional specification for extension of CMS to deploy microsites, including user contributed content.

Posted in Information architecture | Tagged | Comments closed

Philanthropy UK website redesign

Site information design and feature specification for leading UK organisation dedicated to promotion of philanthropy.

Posted in Information architecture | Tagged | Comments closed

Nestle consumer website redesign

Analyse contents, define user types and tasks, design navigation and information structure of page templates for large multi-brand site.

Posted in Information architecture | Tagged | Comments closed

Intel Business and Enterprise web usability review

Usability inspection of Intel Europe and Middle East Business/Enterprise site.

Posted in Usability consulting | Tagged | Comments closed

Microsoft in education (UK) – Wunderman

Re-organise content and navigation hierarchy for site devoted to UK education sector.

Posted in Information architecture | Tagged | Comments closed

Royal Bank Dominion Securities website redesign

Home page and content strategy for brokerage website. Develop navigation categories, map existing content to new sitemap, produce page designs.

Posted in Information architecture | Tagged | Comments closed

Irving corporate websites usability review

User-focused inspection of four corporate websites as part of strategic and technical review.

Posted in Usability consulting | Tagged | Comments closed

Greenhouse Gas Offset System website

Develop site content categories, navigation and page designs, including search interface.

Posted in Information architecture | Tagged | Comments closed

RBC online banking help content

Analyse, reorganize and develop style guide for help section of online banking service.

Posted in Usability consulting | Tagged | Comments closed

Concurrent Computer website redesign

Usability and marketing makeover of corporate site. Define user personae and site goals, audit and re-organise content, develop high level architecture, specify navigation and page designs.

Posted in Information architecture | Tagged | Comments closed

Microsoft UK, various consumer and partners websites

Design, re-design and content strategy for consumer, business and Microsoft partner sub-sites within Microsoft UK. Including: Technet University, Community Learning; Windows Genuine Advantage, Consumer Software Initiaitve; Start Something; Anti-Software Privacy; Partners’ Competency Value; and Hospitality Intranet

Posted in Information architecture | Tagged | Comments closed

Campus Connection IA and usability research

Clarify and reorganise information offering for site providing database of courses and institutions. Information architecture, prototype testing, navigation and search interface.

Posted in Information architecture | Tagged | Comments closed

Toronto Centre for Phenogenomics website

For this umbrella site for five related organisations, I co-developed navigation strategy and information architecture.

Posted in Information architecture | Tagged | Comments closed

Infiniti.ca website review

Usability inspection to assess major automotive brand’s retail website.

Posted in Usability consulting | Tagged | Comments closed

Wildlife Preservation Trust website usability review

Usability review of site visual design and interface.

Posted in Usability consulting | Tagged | Comments closed

NatWest online loan calculator

Interface design and functional sprecification for online loan calculator

Posted in Information architecture | Tagged | Comments closed

Avery online survey questionnaire

Redesign of online survey and email newsletter.

Posted in User experience design | Tagged | Comments closed

Banks’ home page review

Competitive review of homepages of major UK financial services retail websites. Focus on log-in and access to personal services.

Posted in Usability consulting | Tagged | Comments closed

Clean Air Partnerships web usability workshop

Deliver professional development training and consultation on site usability and user testing alternatives.

Posted in Usability consulting | Comments closed

Nissan Canada foundation website

New website for Canadian non-profit foundation.

Posted in Information architecture | Tagged | Comments closed

CareerMatters and Ask A Teacher website reviews

Review of career resource and onine chat-based tutor service for secondary school students. Usability services included content inventory, heuristic review. user interviews, and one-on-one and pairs testing.

Posted in Usability consulting | Comments closed

Nissan postal code validator

Design of web-based post code validator, part of consumer sign-up/inquiry service.

Posted in User experience design | Tagged | Comments closed

Consumer Connection website

Information design to re-organise government-to-consumer website, including user testing of new hierarchy, site re-design and page designs.

Posted in Information architecture | Tagged | Comments closed

GooseFun usability review

Review and recommendations for improvement to Flash-based children’s website.

Posted in Usability consulting | Comments closed

Microsoft UK, various consumer and partners websites

Design, re-design, and develop content strategy for consumer, business and Microsoft partner sub-sites within Microsoft UK. Including: Portal Solutions, Servers, Lessons in Learning, Licensing, ISVs, training and event search, Privacy, Home Computing Initiative.

Posted in Information architecture | Tagged | Comments closed

Orange Switzerland website redesign pitch

Website concept and high level architecture for Swiss Orange mobile phone site.

Posted in Information architecture | Tagged | Comments closed

Celtel local markets

Architecture and interface for template site to serve twelve local markets of African mobile phone service provider. Content audit, global site map, page schematics and architecture of Zimbabwe site.

Posted in Information architecture | Tagged | Comments closed

MedCircle usability and interface

Heuristic inspection, use case development, and recommendations for interface improvement of web-based health information rating site.

Posted in Usability consulting | Comments closed

Time Tracker usability testing

Usability testing for Flash-based children’s history website.

Posted in User research | Comments closed

Celtel local markets

Designed site architecture and interface for African mobile phone company’s corporate website.

Posted in Information architecture | Tagged | Comments closed

ebiz.enable site redesign

Information architecture and interface redesign of instructional website for small and medium-size business.

Posted in Information architecture | Tagged | Comments closed

Steps to Growth Capital

Information architecture to improve usability, navigation, and presentation of information on government website devoted to electronic commerce and small business.

Posted in Information architecture | Tagged | Comments closed

Nestle Canada navigation taxonomy

User testing of paper prototype/high level architecture of corporate website.

Posted in User research | Tagged | Comments closed

Clarica.ca prototype testing

Task-based user testing of prototype website.

Posted in User research | Tagged | Comments closed

GMCanada.com redesign

Usability and focus group research on website interface, architecture and marketing goals.

Posted in User research | Tagged | Comments closed

GMCanada First Time New Car Buyer website

Information architecture, interface design and user testing for a sub-site of gmcanada.com.

Posted in Information architecture | Tagged | Comments closed

gmcanada.com corporate section redesign

Architecture and interface redesign for corporate information pages of gmcanadacom website.

Posted in Information architecture | Tagged | Comments closed

J-Car Flash website usability

Usability inspection of media-rich online automobile marketing campaign on gmcanada.com.

Posted in Information architecture | Comments closed

Steps to Growth Capital site design

Design, information architecture, and interface redesign of instructional website for small and medium-size business.

Posted in Information architecture | Tagged | Comments closed

Fed-Ex.ca and Purolator.ca usability

Heuristic comparison of two shipping websites.

Posted in Usability consulting | Tagged | Comments closed