Sector: Local Government

Surrey County Council HR intranet

The HR section of the Surrey County Council’s intranet was very difficult to navigate and search. I revised the information architecture to improve usability and findability, developed a content strategy to help both readers and contributors, and served as editorial lead in the rewriting of major sections of HR policy. The changes to the content have been called “transformational” by the head of HR.

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Local government intranet

In this project I provided usability enhancements and content strategy for a large public sector intranet site. I did a content analysis and needs analysis, and had close consultation with internal stakeholders in four corporate service departments. Based on this research, a preliminary information architecture was tested by users in a modified card sorting exercise. The final deliverables were a sitemap, revisions to navigation, information design of content components for use in a CMS, and wireframes of key page types.

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